Terms of service

Last Updated: October 7, 2026

Welcome to GlazeNook at glazenook.shop.

This website is operated by Yiwu Benwei E-commerce Co., Ltd. under the brand name GlazeNook. Throughout these Terms of Service, the terms "we," "us," and "our" refer to GlazeNook and Yiwu Benwei E-commerce Co., Ltd., as applicable.

By accessing or using glazenook.shop, browsing our products, placing an order, or otherwise using our services, you agree to these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms carefully before using our website or placing an order.

1. Use of Our Website

By using this website, you confirm that you are legally permitted to enter into agreements under the laws applicable to you, or that you have the permission of a parent or legal guardian where required.

You agree to use our website and services only for lawful purposes.

You may not use our website or services to:

Violate any applicable law or regulation
Commit fraud or engage in unauthorized activity
Interfere with the operation or security of the website
Upload or transmit viruses, malware, malicious code, or other harmful technology
Attempt to gain unauthorized access to our systems, accounts, or data
Abuse, disrupt, or otherwise interfere with our services

We may restrict or terminate access to our website or services when reasonably necessary due to a violation of these Terms or applicable law.

2. Store Information

GlazeNook is an online store offering ceramic cups, saucers, dishes, and other tableware products to customers in the United States.

Operating Entity:
Yiwu Benwei E-commerce Co., Ltd.

Website:
glazenook.shop

Customer Service Email:
service@glazenook.shop

Customer Service Phone:
+1 205 651 7591

Market:
United States only

For shipping, returns, refunds, and other customer service matters, please refer to our applicable policies.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, colors, sizes, materials, and other product information displayed on our website are accurate and current.

However, we cannot guarantee that colors or other visual details will appear exactly the same on every device or screen.

Because our products include ceramic items, minor variations in glaze, texture, color, shape, or finish may occur as a normal result of manufacturing and firing processes.

Product measurements may also vary slightly due to manual measurement and normal production differences.

These variations do not necessarily indicate a product defect when they do not materially affect the product's intended use.

Please review the product description, images, measurements, and other available product information carefully before placing an order.

4. Product Availability

All products are subject to availability.

We may update product information, modify product listings, limit quantities, or discontinue products at any time.

If a product becomes unavailable after you place an order, we may contact you regarding available options, which may include an alternative product, cancellation, or refund.

5. Prices and Payment

All prices displayed on our website are in U.S. dollars (USD) unless otherwise stated.

We may change product prices, promotions, shipping charges, or other applicable fees from time to time.

Price changes generally do not affect orders that have already been confirmed, except where there is an obvious pricing or listing error.

Payment must be successfully completed through the available checkout process before an order can be processed.

Payments are processed through Shopify and/or third-party payment providers.

GlazeNook and Yiwu Benwei E-commerce Co., Ltd. do not directly store complete credit card numbers or complete payment card security information on our own systems.

6. Orders and Order Acceptance

After you place an order, you may receive an order confirmation email.

An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has been finally accepted or that the order has been shipped.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in situations involving:

Product unavailability
An obvious error in product information or pricing
Suspected fraud or unauthorized payment activity
Incorrect or incomplete customer information
Violation of these Terms
Orders placed outside our stated service area
Other circumstances that reasonably require an order to be cancelled or limited

If we cancel an order after payment has been successfully received, we will refund the applicable amount to the original payment method, subject to applicable payment-provider procedures.

7. Shipping and Delivery

GlazeNook currently sells and ships to customers in the United States only.

Orders are fulfilled and shipped through third-party logistics partners. The shipping carrier and fulfillment location may vary depending on product availability and the applicable fulfillment arrangement.

Our current standard shipping terms are:

Standard Shipping: $9.99 for orders under $59
Free Standard Shipping: Orders of $59 or more
Order Processing: 1–2 business days after successful payment
Estimated Transit Time: 7–12 business days after shipment
Estimated Total Delivery Time: 8–14 business days, including processing

Orders are generally processed Monday through Friday, excluding weekends and applicable holidays.

Our standard processing cut-off time is 5:00 PM Eastern Time (ET). Orders placed before the cut-off on a business day will generally begin processing the same business day. Orders placed after the cut-off, on weekends, or on applicable holidays will generally begin processing on the next business day.

Shipping and delivery estimates are provided for guidance only and are not guaranteed.

Actual delivery times may vary due to destination, carrier operations, weather, holidays, high shipping volumes, address issues, or other circumstances beyond our reasonable control.

Applicable shipping charges will be displayed during checkout before you complete your purchase.

For complete shipping information, please review our Shipping Policy.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Our current return policy generally allows eligible customers to request a return within 30 days of the delivery date, subject to the conditions and exclusions stated in the Return & Refund Policy.

Customers must contact GlazeNook before sending any return.

Please do not send a return to an address unless our customer service team has specifically provided or confirmed the return instructions and return address for your order.

Once an approved return has been received and inspected, an approved refund will be issued to the original payment method within 10 business days after the returned item has been received and inspected.

We do not offer direct exchanges. If you would like a different item, color, or style, the original item must first be returned according to our Return & Refund Policy. After the return is received, inspected, and the refund is issued, you may place a new order.

For complete return and refund requirements, please review our Return & Refund Policy.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at service@glazenook.shop.

If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has been shipped, cancellation may no longer be possible.

If cancellation is no longer possible after shipment, you may request a return after delivery in accordance with our Return & Refund Policy.

10. Customer Information

You agree to provide current, complete, and accurate information when placing an order or communicating with us.

This may include your name, email address, phone number, billing information, shipping address, and other information necessary to process your order.

You are responsible for reviewing your information before completing an order and for promptly notifying us if important information changes.

We may be unable to complete an order or contact you if the information provided is materially inaccurate or incomplete.

11. Website Content and Intellectual Property

Unless otherwise stated, the content available on glazenook.shop, including text, product descriptions, photographs, images, graphics, logos, page layouts, designs, and other materials, is owned by or used by GlazeNook and/or Yiwu Benwei E-commerce Co., Ltd. with appropriate rights.

You may access and use website content for your personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, create derivative works from, or commercially use our website content without our prior written permission, except where permitted by applicable law.

12. Prohibited Activities

You may not use our website or services:

For an unlawful purpose
To violate applicable laws or regulations
To infringe intellectual property or other rights
To submit false, misleading, or fraudulent information
To upload or transmit viruses, malware, or harmful code
To collect or track another person's personal information without authorization
To interfere with website security or functionality
To attempt unauthorized access to our systems, accounts, or data
To engage in fraudulent, abusive, deceptive, or harmful activity
To use automated systems or methods that unreasonably interfere with the normal operation of the website

We may take reasonable steps to restrict or terminate access when necessary to protect our website, customers, business, or third parties, subject to applicable law.

13. Third-Party Services and Links

Our website may use third-party services to support functions such as payment processing, shipping, logistics, fulfillment, analytics, marketing, customer service, website functionality, and security.

Our website may also contain links to third-party websites or services.

Third-party services operate under their own terms and privacy policies.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services that we do not control.

Please review the applicable third-party terms and privacy policies before using third-party services or providing information to them.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and describes certain privacy rights that may apply to you depending on your location and applicable law.

Please review our Privacy Policy for additional information.

15. Errors, Inaccuracies, and Omissions

We make reasonable efforts to keep information on our website accurate and current.

However, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors or update inaccurate information.

If an obvious error affects an order, we may contact you regarding available options, which may include correcting the order, offering an alternative, cancelling the order, or issuing an applicable refund.

Nothing in this section is intended to limit any rights you may have under applicable consumer protection laws.

16. Website Availability and Disclaimers

We make reasonable efforts to maintain the availability and functionality of our website.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, secure, or free from viruses or other harmful components.

Product information is provided based on the information available to us and as described on the applicable product pages.

To the fullest extent permitted by applicable law, we disclaim warranties that are not expressly stated in these Terms, our applicable policies, or otherwise required by law.

Nothing in these Terms is intended to exclude or limit any warranty, right, remedy, or protection that cannot lawfully be excluded or limited under applicable consumer protection laws.

17. Limitation of Liability

To the fullest extent permitted by applicable law, GlazeNook and Yiwu Benwei E-commerce Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of our website or services.

This may include losses resulting from website interruptions, technical issues, third-party service interruptions, or circumstances beyond our reasonable control.

To the extent liability cannot lawfully be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, damages, and reasonable expenses arising directly from your:

Material violation of these Terms
Misuse of our website or services
Violation of applicable laws or regulations
Infringement of the rights of GlazeNook, Yiwu Benwei E-commerce Co., Ltd., or another person

This section does not apply to the extent that a claim or loss results from our own unlawful conduct, negligence, or other circumstances for which applicable law does not permit indemnification.

19. Governing Law and Consumer Rights

These Terms will be interpreted and applied in accordance with applicable law.

Nothing in these Terms is intended to deprive you of any mandatory consumer rights or protections provided by applicable federal, state, or local law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

Any changes will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.