Privacy policy

Last Updated: October 7, 2026

GlazeNook ("GlazeNook," "we," "us," or "our") operates glazenook.shop, an online store offering ceramic cups, saucers, dishes, and other tableware products to customers in the United States.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with GlazeNook.

By using glazenook.shop, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information provided to us by service providers that help us operate our business.

Information You Provide

Depending on how you interact with our website, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Order and purchase information
Product and shopping information
Customer service communications
Information provided when requesting a return or refund
Information you voluntarily provide to us

You are responsible for providing accurate and complete information when placing an order or contacting us.

Payment Information

When you make a purchase through glazenook.shop, payment information is processed through Shopify and/or third-party payment processors or payment service providers.

We do not directly store your complete credit card number or complete payment card security information on our own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and applicable laws.

2. Information Collected Automatically

When you visit glazenook.shop, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

Depending on how you use our website, this information may include:

IP address
Browser type and version
Device type
Operating system
Approximate location that may be inferred from an IP address
Pages viewed
Products viewed
Shopping cart activity
Referring website or source
Date and time of visits
Website interaction information
General browsing and usage information

We use this information to operate, secure, maintain, analyze, and improve our website and services.

3. How We Use Personal Information

We may use personal information for purposes including:

Processing and fulfilling orders
Processing payments
Arranging delivery of purchased products
Providing shipping and tracking information
Sending order and shipping-related communications
Responding to customer service inquiries
Processing returns and refunds
Communicating with you about your orders and requests
Maintaining and improving our website
Understanding how visitors use our website
Detecting and preventing fraud, unauthorized transactions, abuse, and other harmful activity
Protecting the security and integrity of our website
Troubleshooting technical issues
Improving customer experience
Sending promotional or marketing communications where permitted by law
Complying with applicable laws, regulations, legal processes, and lawful requests
Establishing, exercising, or defending our legal rights
Fulfilling other purposes disclosed to you when information is collected

We use personal information only as reasonably necessary for our business operations and in accordance with applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide, maintain, and improve our online store.

Cookies are small data files stored on your device when you visit a website.

We may use cookies and similar technologies to:

Keep our website functioning properly
Remember shopping cart and checkout information
Maintain website security
Remember certain preferences
Understand website traffic and usage
Analyze website performance
Measure the effectiveness of marketing activities
Support advertising or marketing activities where applicable

Some cookies may be placed by Shopify or third-party service providers that support our website and business operations.

You may be able to control or disable certain cookies through your browser settings or other privacy controls. However, disabling certain cookies may affect website functionality.

5. How We Share Personal Information

We do not sell personal information for monetary compensation.

We may disclose personal information when reasonably necessary to operate our business, process transactions, provide products and services, maintain website functionality, or comply with legal obligations.

Depending on how you interact with our website, information may be shared with the following categories of service providers:

Shopify

Our online store is operated using Shopify. Shopify may process personal information in connection with website functionality, checkout, orders, security, analytics, and related services.

Shopify's handling of personal information is governed by its own privacy policies and terms.

Payment Providers

Payment processors and payment service providers may receive information necessary to process payments, verify transactions, prevent fraud, and provide payment-related services.

Shipping, Logistics, and Fulfillment Providers

We may provide necessary information, such as your name, shipping address, phone number, order information, and related details, to shipping carriers, logistics companies, and fulfillment providers so that your order can be processed and delivered.

Our orders may be fulfilled and shipped through third-party logistics partners. The specific provider used may vary depending on the products and fulfillment arrangements associated with your order.

Customer Service and Communication Providers

We may use third-party email, communication, customer service, or support services to respond to inquiries and manage customer communications.

Analytics Providers

We may use analytics services to understand website traffic, customer behavior, website performance, and how visitors interact with our website.

Marketing and Advertising Providers

Where applicable, we may use third-party marketing or advertising services to send promotional communications, measure marketing performance, or provide relevant advertising.

These services may use cookies, pixels, tags, or similar technologies in accordance with their own privacy policies and applicable law.

Legal and Regulatory Authorities

We may disclose personal information when reasonably necessary to:

Comply with applicable laws or regulations
Respond to lawful government requests
Comply with court orders or legal processes
Detect or prevent fraud or illegal activity
Protect our rights, property, customers, or others
Establish, exercise, or defend legal claims

Business Transfers

If GlazeNook or its business assets are sold, transferred, reorganized, merged, or otherwise involved in a business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Third-Party Services

Our website may use Shopify and third-party services for payment processing, shipping, fulfillment, analytics, customer service, marketing, security, and other business functions.

These third parties may process personal information according to their own privacy policies and applicable legal requirements.

The specific third-party services used on our website may change over time depending on the applications and services installed or enabled on our Shopify store.

We do not control the privacy practices of third-party services and encourage you to review their privacy policies when appropriate.

7. Order and Customer Service Information

When you place an order or contact GlazeNook, we may use the information associated with your order or communication to:

Process and fulfill your order
Verify payment
Prepare and ship products
Provide shipping and tracking information
Respond to customer service requests
Process returns and refunds
Review damaged, defective, or incorrect items
Maintain appropriate business and transaction records

We may retain transaction and customer service information for as long as reasonably necessary for business operations, accounting, tax, legal, fraud-prevention, dispute-resolution, and regulatory purposes.

8. Marketing Communications

If you choose to receive promotional communications from us, we may use your email address or other contact information to send you:

Product information
Special offers
Promotions
New product announcements
Other marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us at:

service@glazenook.shop

Even if you opt out of promotional communications, we may still send necessary service-related communications, such as order confirmations, shipping updates, return-related communications, security notices, or other communications necessary to provide services you have requested.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

The type of information
The purpose for which it was collected
Whether you have an active customer relationship with us
Legal, tax, accounting, or regulatory requirements
The need to resolve disputes or enforce agreements
Fraud prevention and security requirements

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, unless applicable law requires or permits us to retain it for a longer period.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure.

Therefore, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

11. International Data Processing

GlazeNook is operated by Yiwu Benwei E-commerce Co., Ltd.

Because we use international e-commerce, payment, shipping, logistics, fulfillment, analytics, customer service, and other service providers, personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we take reasonable measures to provide appropriate protection for personal information transferred across borders.

12. Children's Privacy

Our website is intended for general consumers and is not directed specifically toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at service@glazenook.shop so that we can review the situation and take appropriate action.

13. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include:

The right to know what personal information we collect and how it is used or disclosed
The right to request access to personal information we maintain about you
The right to request correction of inaccurate personal information
The right to request deletion of personal information, subject to applicable exceptions
The right to opt out of certain sales or sharing of personal information where applicable
The right to limit certain uses or disclosures of sensitive personal information where applicable
The right to receive non-discriminatory treatment for exercising applicable privacy rights

These rights may be subject to limitations and exceptions under applicable law.

For example, we may need to retain certain information to complete transactions, comply with legal obligations, prevent fraud, resolve disputes, or establish, exercise, or defend legal claims.

14. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended.

Depending on whether applicable law applies to our business and your circumstances, California residents may have rights that include:

The right to know about personal information we collect, use, or disclose
The right to request access to personal information
The right to request correction of inaccurate personal information
The right to request deletion of personal information, subject to applicable exceptions
The right to opt out of the sale or sharing of personal information where applicable
The right to limit certain uses or disclosures of sensitive personal information where applicable
The right not to receive discriminatory treatment for exercising applicable privacy rights

How to Submit a Privacy Request

To submit a privacy request, please contact us:

Email: service@glazenook.shop

Please clearly identify the type of request you are making, such as:

Request to access personal information
Request to delete personal information
Request to correct personal information
Request to opt out of the sale or sharing of personal information, where applicable
Other privacy-related requests

To protect personal information and prevent unauthorized requests, we may need to verify your identity before processing certain requests.

We will process qualifying requests within the time period required by applicable law.

If applicable law provides a right to appeal our decision regarding a privacy request, you may contact us to request a review.

15. Sale or Sharing of Personal Information

GlazeNook does not sell personal information for monetary compensation.

However, certain advertising, analytics, or similar online activities may be considered a "sale" or "sharing" of personal information under certain privacy laws, even when no money is exchanged directly for the information.

Where required by applicable law, we will provide appropriate mechanisms for exercising applicable opt-out rights.

Where legally required and technically supported, we may recognize privacy preference signals such as Global Privacy Control (GPC).

16. Categories of Personal Information

Depending on how you interact with our website, we may collect the following categories of personal information:

Identifiers: such as name, email address, phone number, shipping address, billing address, and IP address
Commercial information: such as products purchased, order history, and shopping cart activity
Internet or electronic network activity information: such as browsing activity, pages viewed, device information, and interactions with our website
Approximate geolocation information: such as general location inferred from an IP address
Customer service and communication information: such as messages and communications you send to us
Payment-related information: processed through Shopify and third-party payment providers
Other information you voluntarily provide to us

We may use these categories of information for purposes including order fulfillment, payment processing, shipping, customer service, security, fraud prevention, website analytics, marketing where applicable, legal compliance, and the other purposes described in this Privacy Policy.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

18. Privacy Preference Signals

Some browsers and devices provide privacy preference settings or signals.

Where required by applicable law, we will honor legally recognized privacy preference signals, including Global Privacy Control (GPC), in accordance with the requirements applicable to our business.

The availability and functionality of privacy signals may depend on your browser, device, location, and the technologies used on our website.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.