Contact Us

Have a question about a product, an order, shipping, or a return? We’re here to help.

Our customer service team can assist with product questions, order status, shipping and delivery concerns, damaged or defective items, returns, and refunds.

Customer Service

Email: service@glazenook.shop
Phone: +1 205 651 7591

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

We aim to respond to customer inquiries within 1–2 business days during our regular business hours.

For order-related questions, please include your order number and the email address used to place the order so we can assist you more efficiently.

Order Questions

For help with an existing order, please include:

  • Order number
  • Email address used for the order
  • Product name or item
  • A brief description of your question or concern

Providing these details helps us locate your order and respond more efficiently.

Shipping & Delivery

If you have questions about shipping or delivery, please refer to our Shipping Policy for current shipping costs, processing times, estimated delivery times, and other shipping information.

For questions about a specific shipment, please contact us by email and include your order number and tracking information, if available.

Orders are fulfilled and shipped through third-party logistics partners. The shipping carrier and fulfillment location may vary depending on product availability and fulfillment arrangements.

Returns & Refunds

If you would like to request a return or refund, please contact us before sending any item back.

Returns and refunds are handled according to our Return & Refund Policy.

After your return request has been reviewed and approved, our customer service team will provide the applicable return instructions and the specific return address for your order.

Please do not send merchandise to any address unless it has been specifically provided or confirmed by GlazeNook Customer Service.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the outer packaging and shipping label, if applicable

This information helps us review the issue and determine the appropriate resolution.

Please do not dispose of, repair, clean, modify, or return the item unless our customer service team instructs you to do so.

Business Information

Brand: GlazeNook

Legal Business Name:
Yiwu Benwei E-commerce Co., Ltd.

Business Address:
3rd Floor, No. 25 Wuhua Road, Heyetang Industrial Zone, Futian Street, Yiwu City, Jinhua, Zhejiang, China

Website:
glazenook.shop

Contact Information

GlazeNook Customer Service
Email: service@glazenook.shop
Phone: +1 205 651 7591

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

We appreciate your interest in GlazeNook and look forward to assisting you.