Refund policy

Last Updated: October 7, 2026

Thank you for shopping with GlazeNook at glazenook.shop.

We want you to have a clear and straightforward shopping experience. This Return & Refund Policy explains when returns are accepted, how to request a return, and how refunds are handled.

Please review this policy before making a purchase.

1. Return Window

We accept return requests within 30 days of the delivery date.

To start a return, please contact us within 30 days after your order has been delivered.

2. Return Conditions

To be eligible for a return, the item should:

  • Be unused and unwashed.

  • Be in its original condition.

  • Include the original packaging when reasonably possible, including protective materials and product boxes.

  • Not have stains, cracks, scratches, or other damage caused after delivery.

  • Be accompanied by proof of purchase, such as your order number.

Some items may not be eligible for return if they do not meet these conditions.

3. Eligible Returns

You may request a return if:

  • You received an item that does not match your order, such as the wrong style, color, or product.

  • The item arrived damaged or defective, including cracks, chipped edges, or other product damage.

  • You changed your mind, no longer need the item, or the item does not suit your needs.

For all returns, please contact us before sending any item back.

Do not return any item without first contacting GlazeNook and receiving return instructions from our customer service team.

4. Non-Returnable Items

The following items are generally not eligible for return:

  • Items that have been used or washed.

  • Items damaged after delivery due to misuse, improper handling, or accidents caused by the customer.

  • Items returned without first contacting our customer service team and receiving return instructions.

  • Final sale items that are clearly identified as final sale on the product page.

If an item arrives damaged or defective, please contact us before attempting to repair, clean, or otherwise modify the item.

5. How to Request a Return

To request a return, please contact our customer service team:

Email: service@glazenook.shop
Phone: +1 205 651 7591

For return requests, please include:

  • Your order number.

  • The email address used to place the order.

  • The item you would like to return.

  • The reason for the return.

  • If the item is damaged or defective, clear photos of the item and the outer shipping packaging.

After receiving your request, our customer service team will review the information and respond with the applicable return instructions and detailed return address if the return is approved.

Please do not send any return package before receiving these instructions from GlazeNook.

Returns sent without prior contact and return instructions may not be accepted or may experience delays in processing.

6. Return Shipping Costs

Damaged, Defective, or Incorrect Items

If we confirm that an item arrived damaged, defective, or incorrect, GlazeNook will cover the applicable return shipping cost or provide another appropriate solution.

For damaged or defective items, please contact us with photos before returning the item.

Returns Due to Change of Mind

If you are returning an item because you changed your mind, no longer need it, or simply do not want it, you are responsible for the return shipping cost.

We do not provide free return labels for non-defective returns.

We recommend using a shipping service that provides tracking when returning an item.

Original Shipping Charges

For orders that were charged a shipping fee, the original shipping charge is generally non-refundable unless the return is due to an error on our part, such as sending the wrong item or an item that arrived damaged or defective.

For orders that qualified for free shipping, the applicable standard shipping charge of $9.99 may be deducted from the refund for a non-defective return.

7. Return Address and Return Instructions

For security and proper return processing, GlazeNook does not provide a general public return address for customers to use without prior authorization.

To return an item, please first contact us at service@glazenook.shop.

After we receive and review your return request, our customer service team will provide you with the appropriate return instructions and detailed return address.

Please do not send your return to any address listed on this website, on your order, or obtained from another source unless GlazeNook customer service has specifically instructed you to use that address for your return.

This process helps us properly identify your return and avoid delays in processing your refund.

8. Refunds

Once we receive your approved return and complete an inspection, we will notify you whether the refund has been approved.

If your refund is approved, it will be issued to your original payment method within 10 business days after the returned item has been received and inspected.

9. Exchanges

We currently do not offer direct exchanges.

If you would like a different color, style, size, or product, you must first return the original item according to this Return & Refund Policy.

Once the return has been received, inspected, and the applicable refund has been issued, you may place a new order through glazenook.shop for the item you would like.

Please note that the new order is a separate purchase and is subject to the prices, availability, shipping charges, and other terms applicable at the time of the new order.

If you need assistance, please contact us at service@glazenook.shop.

10. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

Because some of our products are ceramic and may be fragile during transportation, please contact us within 7 days of delivery if your item arrives damaged, defective, or incorrect.

Please provide:

  • Your order number.

  • Clear photos of the affected item.

  • Photos of the outer shipping box and packaging.

  • A photo of the shipping label, if applicable.

These photos help us review the condition of the item and determine whether the issue occurred during transportation or before delivery.

After reviewing your request, we may offer an appropriate solution, which may include a replacement or refund.

For damaged or defective items, please do not dispose of, repair, clean, modify, or return the item unless our customer service team asks you to do so.

11. Color and Product Variation

We make reasonable efforts to display product colors and details as accurately as possible.

However, actual colors may vary slightly depending on your screen settings and display.

Because ceramic products are manufactured and finished individually, minor variations in color, glaze texture, surface appearance, or decorative details may occur.

Minor variations that do not affect the normal use of the product are not necessarily considered defects.

If you believe your item has a significant defect or does not match the product description, please contact us so we can review the issue.

12. Policy Changes

GlazeNook may update this Return & Refund Policy from time to time to reflect changes to our products, services, or return procedures.

Any updated version will be posted on this page with a revised Last Updated date.

13. Contact Us

If you have questions about returns, refunds, damaged items, or your order, please contact us:

GlazeNook Customer Service
Email: service@glazenook.shop
Phone: +1 205 651 7591

Operating Entity:
Yiwu Benwei E-commerce Co., Ltd.

Market:
United States only

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

We aim to respond to customer inquiries within 1–2 business days during our regular business hours.