Legal notice

Last Updated: October 7, 2026

GlazeNook is an e-commerce brand operated by Yiwu Benwei E-commerce Co., Ltd., a company registered in China.

Our online store, glazenook.shop, offers ceramic cups, saucers, dishes, and other tableware products to customers in the United States.

Business Information

Legal Business Name:
Yiwu Benwei E-commerce Co., Ltd.

Brand Name:
GlazeNook

Website:
glazenook.shop

Business Address:
3rd Floor, No. 25 Wuhua Road, Heyetang Industrial Zone, Futian Street, Yiwu City, Jinhua, Zhejiang, China

Market:
United States

Customer Service

For questions about products, orders, shipping, delivery, returns, refunds, or other matters related to your purchase, please contact GlazeNook Customer Service.

Email: service@glazenook.shop
Phone: +1 205 651 7591

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

We aim to respond to customer inquiries within 1–2 business days during our regular business hours.

For order-related questions, please include your order number and the email address used to place the order so that we can assist you more efficiently.

Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

If you need to return an item, please contact GlazeNook Customer Service before sending anything back. After your request has been reviewed and approved, we will provide the applicable return instructions and the specific return address for your order.

Please do not send merchandise to any address unless it has been specifically provided or confirmed by GlazeNook Customer Service.

Business Operations

GlazeNook operates as an online retail brand under Yiwu Benwei E-commerce Co., Ltd.

We sell products through our website and may use third-party service providers to support payment processing, order fulfillment, shipping and delivery, customer service, website operations, analytics, and other business functions.

Orders are currently accepted from customers in the United States only.

Information regarding product prices, shipping costs, order processing, estimated delivery times, returns, refunds, and order cancellations is provided through our website and applicable store policies before or in connection with purchase.

Product Information

We make reasonable efforts to keep product descriptions, measurements, materials, colors, and other product information accurate and up to date.

Because ceramic products are individually manufactured and may be affected by the production and firing process, minor variations in color, glaze texture, shape, finish, or dimensions may occur.

Product appearance may also vary slightly depending on lighting, photography, and the display settings of the device used to view our website.

Minor variations that do not materially affect the product's use or function do not necessarily indicate that a product is defective.

Applicable Policies

Additional terms and information regarding purchases made through GlazeNook are provided in the following policies:

• Terms of Service

• Shipping Policy

• Return & Refund Policy

• Privacy Policy

These policies provide information about the terms applicable to website use, purchases, shipping, returns, refunds, privacy, and other aspects of our services.

Contact Information

For customer service, business-related inquiries, or other questions concerning GlazeNook, please contact:

GlazeNook Customer Service
Email: service@glazenook.shop
Phone: +1 205 651 7591

Operating Entity:
Yiwu Benwei E-commerce Co., Ltd.

Business Location:
Yiwu, Zhejiang, China

Market:
United States

GlazeNook is committed to providing clear and accurate information about our business, products, ordering process, shipping, returns, refunds, and customer service.