Shipping policy

Last Updated: October 7, 2026

Thank you for shopping with GlazeNook. This Shipping Policy explains our shipping availability, order processing times, shipping costs, estimated delivery times, and how we handle common shipping-related issues.

1. Shipping Availability

GlazeNook currently ships orders to addresses within the United States.

Please make sure your shipping information is complete and accurate when placing your order. We cannot guarantee delivery if an incorrect or incomplete address is provided.

Orders are fulfilled and shipped through third-party logistics partners. The shipping carrier and fulfillment location may vary depending on product availability and the fulfillment arrangement for your order.

2. Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and applicable holidays.

Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day will generally begin processing on the same business day. Orders placed after 5:00 PM ET, or on weekends and applicable holidays, will generally begin processing on the next business day.

Processing time refers to the time required to prepare and pack your order before it is shipped.

3. Shipping and Estimated Delivery Time

Once your order has been processed, it will be handed over to the appropriate shipping carrier through our logistics partners.

The estimated transit time after shipment is:

7–12 business days

The estimated total delivery time, including order processing, is approximately:

8–14 business days

Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.

4. Shipping Cost

Standard shipping charges are based on your order total:

  • Orders of $59 or more: Free standard shipping

  • Orders under $59: $9.99 standard shipping fee

The applicable shipping charge will be clearly displayed at checkout before you complete your purchase.

5. Order Confirmation

After placing an order, you will receive an order confirmation email containing your order details.

If you do not receive an order confirmation, please check your spam or junk email folder first. If you still cannot find it, please contact us at service@glazenook.shop.

6. Shipment Confirmation and Tracking

Once your order has been shipped, we will send a shipment confirmation email with tracking information when available.

Tracking information may take some time to become active after the package has been handed over to the carrier.

You can use the tracking information provided in your shipment confirmation email to monitor the progress of your delivery.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at service@glazenook.shop.

We will make reasonable efforts to update the shipping information before your order is shipped, but we cannot guarantee that changes can be made after an order has entered processing or shipment.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

8. Delivery Issues

If the tracking information shows that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox, front door, porch, or other usual delivery areas

  • With household members or neighbors

  • Any delivery notices left by the carrier

  • The tracking information for additional delivery details

If you are still unable to locate your package, please contact the shipping carrier and contact us at service@glazenook.shop so we can assist you.

9. Lost, Damaged, or Delayed Packages

Delivery delays may occasionally occur due to weather, carrier disruptions, holidays, incorrect address information, or other circumstances beyond our reasonable control.

If your package appears to be lost or has experienced an unusual delay, please contact us with your order number and tracking information. We will review the shipment status and assist you with the next steps.

If your package arrives visibly damaged, please contact us as soon as possible and provide photos of the damaged package, shipping label, and product. This information will help us review the issue and determine the appropriate resolution.

10. Damaged, Defective, or Incorrect Items

Because many of our products are ceramic and other fragile homeware items, damage may occasionally occur during transit.

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the shipping box, shipping label, and packaging, if applicable

We will review the information and work with you to determine an appropriate resolution.

For additional information about returns and refunds, please refer to our Return & Refund Policy.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at service@glazenook.shop.

We will make reasonable efforts to accommodate cancellation requests received before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible. In that case, the order may be subject to our Return & Refund Policy.

12. Returns

If you would like to return an item, please contact us before sending the product back.

Returns are subject to the requirements outlined in our Return & Refund Policy.

Please do not send a return to an address unless it has been provided or confirmed by GlazeNook.

13. Shipping Policy Changes

GlazeNook may update this Shipping Policy from time to time to reflect changes to our shipping practices, services, or fulfillment arrangements.

Any updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

GlazeNook
Operating Entity: Yiwu Benwei E-commerce Co., Ltd.
Email: service@glazenook.shop
Phone: +1 205 651 7591
Shipping Market: United States

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

We aim to respond to customer inquiries within 1–2 business days during our regular business hours.