Contact information

We'd love to hear from you.

Whether you have questions about our ceramic cups, saucers, dishes, or other tableware, need help with an order, have questions about shipping, or need assistance with a return or refund, our customer service team is here to help.

Email

Email: service@glazenook.shop

Response Time: We aim to respond to customer inquiries within 1–2 business days during our regular business hours.

When contacting us about an order, please include your order number and the email address used for the order so we can assist you more efficiently.

For order-related questions, email is our preferred contact method.

Phone

Phone: +1 205 651 7591

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time (ET)

Our customer service team may be unavailable on weekends and applicable U.S. holidays.

Returns & Refunds

If you need to request a return or refund, please contact us before sending any product back.

Please review our Return & Refund Policy for complete information about return eligibility, return timeframes, return shipping costs, refunds, damaged or defective products, and incorrect items.

Important: Please do not send a return to any address unless our customer service team has specifically provided or confirmed the return instructions for your order.

If your return request is approved, we will provide the appropriate return instructions and the specific return address for your order.

Shipping Questions

For information about shipping costs, order processing, delivery estimates, tracking, and delivery issues, please review our Shipping Policy.

Our current standard shipping terms are:

Shipping Market: United States only
Standard Shipping: $9.99 for orders under $59
Free Standard Shipping: Orders of $59 or more
Order Processing: 1–2 business days after successful payment
Estimated Transit Time: 7–12 business days after shipment
Estimated Total Delivery Time: 8–14 business days, including processing time

Orders are fulfilled and shipped through third-party logistics partners. The shipping carrier and fulfillment location may vary depending on product availability and the applicable fulfillment arrangement.

Shipping and delivery estimates are provided for guidance only and are not guaranteed.

If you have a question about a specific order, please contact us by email and include your order number.

Order Questions

If you have questions about an existing order, please email us with:

Your order number
The email address used when placing the order
The product name or item you are asking about
A brief description of your question or concern

Providing these details helps our customer service team locate your order and assist you more efficiently.

General Business Information

Brand: GlazeNook

Website: glazenook.shop

Operating Entity:
Yiwu Benwei E-commerce Co., Ltd.

Customer Service Email:
service@glazenook.shop

Customer Service Phone:
+1 205 651 7591

Market:
United States only

Business and Return Address

GlazeNook is operated by Yiwu Benwei E-commerce Co., Ltd.

For customer service, business-related inquiries, legal notices, or other formal matters, please contact us using the email address or phone number listed on this page.

We do not publish a general return address for customer returns.

For approved returns, our customer service team will provide the appropriate return instructions and the specific return address for your order.

Please do not send merchandise to an address found elsewhere on our website or from another source unless our customer service team has specifically instructed you to do so.